SecurePayStubs understands that mistakes can happen when generating pay stubs. However, since pay stubs are digitally generated products, refunds are only available under certain conditions.
Refund Policy: When Refunds Are Eligible and When They Are Not
| When a Refund Is Eligible | When a Refund Will Not Be Granted |
| You made a payment but are unable to access your pay stub due to technical issues. You accidentally made multiple payments for the same pay stub order. | You simply don’t like the pay stub. You have questions or doubt about the calculations. You are not going to use the pay stub. |
Alternative: Make Corrections
If you made a mistake while entering pay stub details, use the Make Correction feature to quickly edit and regenerate your pay stub. This avoids the need for a refund and ensures your pay stub is accurate.
How to Request a Refund
If your situation meets the refund criteria, contact our Support Team via the Contact & Support section with your order details. Each request is reviewed individually for resolution.
Tip: Always double-check your pay stub details before finalizing to minimize errors and avoid unnecessary refund requests.
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Last modified: January 8, 2026
